You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Include URL in survey invitation message, instead of link

Received Response
edited Jun 8, 2022 8:55AM in Agent Desktop 3 comments


In this age of Phishing attacks , we have many customers who refuse to click on links in emails.

How can I have the email invitation message show the url instead of just a link to the survey?

I am trying to use a broadcast survey instead of a weblink survey because we want to track the responses to the specific contacts we are sending the survey to.



Service Cloud

Code Snippet

             this is what it currently has:

<td><rn:this_survey>Click here to take the survey</rn:this_survey></td> 

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!