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Include URL in survey invitation message, instead of link

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Comments
edited Jun 8, 2022 8:55AM in Agent Desktop 3 comments

Content

In this age of Phishing attacks , we have many customers who refuse to click on links in emails.

How can I have the email invitation message show the url instead of just a link to the survey?

I am trying to use a broadcast survey instead of a weblink survey because we want to track the responses to the specific contacts we are sending the survey to.

Thanks!

Version

Service Cloud

Code Snippet

             this is what it currently has:

<td><rn:this_survey>Click here to take the survey</rn:this_survey></td> 
        

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