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Consultative Transfer

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edited Jun 13, 2022 4:09AM in General Technical Discussions

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hi all,

Does CTI using Genesys pureconnect,  support 'Consultative Transfer'. If yes, then how can we implement it?.

For more details about 'consultative transfer', please refer below link

https://docs.oracle.com/cd/E14004_01/books/SiebCTIAdm/SiebCTIAdm_OpsUsers12.html

 

Many thanks,

Dev

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