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message templete conditional section not working

Received Response

1)We have two test instances(TEST1 and TEST2).

2)we have message templete with conditional section which will trigger when incident is solved.

3)Conditional section message In TEST1 instance is not adding into the templete but in test2 instance its working fineas expected.

4)Follwed same process in both instances.

what may be the reason the conditional section not working in TEST1 instance?

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