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If a forward request is undelivered then a new incident got created.

Received Response
edited Apr 4, 2018 7:15AM in Integrations and APIs 2 comments


Forward a request by attaching a file of size around 45MB (whatever max size is allowed to attach). This request will be undelivered. Agent who forward a request did not got any failure message. But a new incident got created with thread message 'Unsupported message type - delivery-status, message attachment discarded.'. This new request did not have any reference to the original request. I need to add a private note in original request that the 'incident was undelivered due to attachment X'. It would be very helpful if anyone can tell me how to track the new Incident creation while

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