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Customizing chat_launch.php

Received Response
edited Jun 8, 2022 8:55AM in Agent Desktop 4 comments


Hi All,

i want to customize the chat launch page when user clicks yes to start the chat session.

So tried removing all inputbox names like subject, firstname , lastname and email and promoted the changes to the staging environment but no change gets reflected in the staging environment. How can i modify the chat_launch.php.




Service cloud

Code Snippet

             orginal code :
<rn:meta title="#rn:msg:LIVE_CHAT_LBL#" template="standard.php" clickstream="chat_request"/>

<div class="rn_Hero">
    <div class="rn_Container">

<div id="rn_PageContent" class="rn_Live rn_Container">
    <rn:condition chat_available="true">
    <div id="rn_ChatLaunchFormDiv" class="rn_ChatForm">
        <h2 class="rn_ChatLaunchFormHeader">#rn:msg:CHAT_MEMBER_OUR_SUPPORT_TEAM_LBL#</h2>
        <form id="rn_ChatLaunchForm" method="post" action="/app/chat/chat_landing">
            <div id="rn_ErrorLocation"></div>
            <rn:widget path="input/FormInput" name="Incident.Subject" initial_focus="true" label_input="#rn:msg:SUBJECT_LBL#"/>

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