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Segment creation -contact which has more than 5 incidents

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edited Jun 8, 2022 8:55AM in Agent Desktop 2 comments

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Hi All,

We are looking to send a survey to customer who have done been served by the contact center say more than 5 times to give feedback.

Could anyone please help me how to create a segment to calculate the customer has raised more than 5 incidents.

Thanks in Advance!

Regards,

Muthulakshmi

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