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Business Rule setup

Received Response
edited Jun 8, 2022 11:30AM in General Technical Discussions 1 comment


Looking for some advice on how better to manage my business rules.

I've got several rules that prevent incidents from being created. Currently I have all these rules at the top of my 'Initial State' state but as this list continues to grow it makes for a very long and painful list to sort through. I also have to be very creative with naming the rules, given the short name length allowed, so that I can easily determine which rule I want to find. For example, I have rules called "Do Not Create - ****" and "Do Not Create - yyy".

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