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BUI Extension - Hello World for Navigation Item & Popup

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edited Jun 13, 2022 4:10AM in General Technical Discussions 4 comments


In this post, we are going to do something different by combining two console extensions which include Navigation Item and Popup.

We will create a Navigation List and a Navigation Item that will handle action by calling a Popup Window. Take a look at the following animation as a result of this sample code.

From the Agent Console, the navigation set is accessed through the hamburger menu in the Agent Browser User Interface. It is located on the left-side hand of Oracle's logo on the top of Agent Browser UI. The navigation set controls the navigation lists and buttons for staff members who have any combination of responsibilities. You can create a custom navigation item besides the standard functionalities such as working with incidents, reports, maintain answers and others. In our sample code, the custom navigation item is calling a Popup, which is using Oracle Service Cloud context. You can use Popup Window and

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