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Assign chat session to chat queue using business rules?

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edited Jun 8, 2022 8:55AM in Agent Desktop 4 comments

Content

Hi All,

 i have created two queues in my Rightnow instance .

Queue 1 

Queue 2 

Based on my chat summary , i want to assign it to Queue 1 or queue 2 but when i was creating a bussiness  i am unable to find add action -then option to assign to a particular queue . How can i achieve this?

PFA - Assignment screenshot

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Service cloud
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