BUI Extension - Hello World for Pane
In this post, we are going to explore how ‘Pane’ works and what are the options you have to use and extend your Oracle Service Cloud through the Browser UI (BUI) Extensibility Framework.
There are three Pane options including Left and Right Side Pane and Content Pane. Take a look at the following example to identify each of the alternatives.
- In Blue, you have a Left Side Pane.
- In Yellow, you have a Content Pane.
- And in Grey, you have a Right Side Pane.
The pane can address a variety of use cases such as having an external application embedded via a Content Pane. You can also create a mashup to ensure agents have the entire 360-degree customer view. The Left and Right Side Panes can also be used to display data in a menu-like format to increase agent productivity. This is not an exhaustive list, just a few ideas to introduce the concept.