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Creating Task with Do not Create Incident Business Rule

Accepted answer
edited Jul 3, 2018 12:53PM in System Admin and Configuration 6 comments


Hi All,

Please see my requirement and solution below. Kindly share your thoughts,

Requirement: When the system receive an email from a specific mail box, Incident should not be created. Need to create a Task with few Incident Details and need to send to an external system

Solution: In Business Rule, checking the MailBox value and based on that executing an event Handler in which the Task creation is handled and used the "Do not Create Incident" command to stop creating Incident

As per the solution, it is checking the mailbox value and the event handler is executed. But it is not creating the Task. I added a custom log entry with in that event Handler ( Inserting the log data into an existing Custom Object) and that is working fine. I tried removing the "Do not create Incident" Command then it is working as expected.

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