BUI Extension - Hello World for Bar

Content

In this post, we are going to explore how Bars work and what are the options you have to extend your Oracle Service Cloud through the Browser UI (BUI) Extensibility Framework.

There are two Bars options including Extension and Status Bar. Take a look at the following example to identify each of the options.

• In Green, you have an Extension Bar
• And in Red, you have a Status Bar.

Usually, the Extension Bar is used to provide a CTI Media Bar, but it is not limited to this. For instance, you can use an Extension Bar to provide a menu with the most used functionalities or even create a toast notification message for all of your agents or part of them. With the Status Bar, you also can provide buttons to shorten the way your agents have to do something, as an example, in another post we have provided how to create a troubleshoot add-in to simplify troubleshooting process for admins and agents through a status bar. This is