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Survey Formatting

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edited Jun 8, 2022 8:55AM in Agent Desktop 2 comments

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Hi, I am looking to add formatting to feedback/survey questions that are more inline with today's styles.

There are 3 ideas on the attached image. NPS and Rate This Call and Recognize the Employee.

  1. We want to start capturing Net Promoter Score which can be done with the standard survey question but I would like to update the style. With boxes and color.
  2. Rate this call. Is is possible to swap out the small circles with Stars?
  3. Reward an employee.

Any guidance would be greatly appreciated.

Thanks!

Seth

 

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