You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

IF condition of chat rule is not getting field values to pop-up survey

Received Response
21
Views
2
Comments
edited Jun 8, 2022 8:55AM in Agent Desktop 2 comments

Content

Hi experts

When Chat session completes, I want to start a survey, depending on value of a incident custom field setted during chat_launch by customer. That is, if field value is "A" then launch survey "S_A", if value is "B" then launch suervey "S_B", and so on.

For doing that, I started configuring two surveys, activating option allow anonymous in both cases like described here. See "Survey - AR_ABONO.png" and "Survey - AR_VENTAS.png" pictures.
Then, I configured chat rules as you can see in pictures "S01.Start Rule.png" and "S02.In progress Rule.png".

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!