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Access Contact/Incident from Browser Control in BUI

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Summary:

How to access Contact/Incident from Browser Control in BUI

Content (please ensure you mask any confidential information):

We have an address lookup customisation that is displayed within a Browser Control in the agent desktop. This accesses the Contact/Incident object to both pre-populate and existing address and update the address if a new one is selected. This works fine in the dotnet desktop but not in the BUI.

I can see in the custom code that the Contact/Incident are accessed via window.external.Contact, window.external.Incident but these values are not populated when inside the BUI.

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