You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Access Contact/Incident from Browser Control in BUI

Received Response


How to access Contact/Incident from Browser Control in BUI

Content (please ensure you mask any confidential information):

We have an address lookup customisation that is displayed within a Browser Control in the agent desktop. This accesses the Contact/Incident object to both pre-populate and existing address and update the address if a new one is selected. This works fine in the dotnet desktop but not in the BUI.

I can see in the custom code that the Contact/Incident are accessed via window.external.Contact, window.external.Incident but these values are not populated when inside the BUI.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!