You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Sending duplicate mailings to Contacts

Received Response
20
Views
2
Comments
edited Jun 8, 2022 8:55AM in Agent Desktop 2 comments

Content

Hi all,

Scenario: we wish to use Outreach to send 'reminder' mailings to contacts, prompting re-supply orders when we think they are getting low from their original order.

Issue: Outreach currently sends a mailing only once if the same Contact appears multiple times as a result of multiple previous Incidents/Orders.

Is anyone aware of a way to suppress this behavior so that Outreach understands it has found multiple Incidents for the same Contact and so should send multiple reminders, one per Incident found?

Note: we need to do this with a segment in order to discount those Contacts that 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!