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Sending duplicate mailings to Contacts

Received Response
edited Jun 8, 2022 8:55AM in Agent Desktop 2 comments


Hi all,

Scenario: we wish to use Outreach to send 'reminder' mailings to contacts, prompting re-supply orders when we think they are getting low from their original order.

Issue: Outreach currently sends a mailing only once if the same Contact appears multiple times as a result of multiple previous Incidents/Orders.

Is anyone aware of a way to suppress this behavior so that Outreach understands it has found multiple Incidents for the same Contact and so should send multiple reminders, one per Incident found?

Note: we need to do this with a segment in order to discount those Contacts that 

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