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Not able to send response to facebook posts

Received Response
edited Jun 7, 2022 1:01PM in General Technical Discussions 1 comment


Hi All,

I have created a facebook fan page and the same has been configured in channels in CRM. I have posted some sample posts and got those into CRM (searched through cloud monitoring). Incidents created for those posts and responded too from incident editor (channel as facebook).

But I didn't get these posts back to facebook.

When I checked in incident, the response is queued for facebook as in the attached screenshot.

Kindly help me with your ideas...





August 2012

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