Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Mail Message attachment missing — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Mail Message attachment missing

Received Response
edited Jun 13, 2022 4:10AM in General Technical Discussions 4 comments



I've written some PHP with the Connect API to prepare an email message with an attachment and send. When the script sends the email the attachment is added to the Incident (as it should) however the attachment is not included with the Email sent out

On the Incident Thread

- The file attachment is present on the Incident Attachment Tab

- The Email is recorded in the thread with the attachment

- The attachment is not sent with the Email, and the attachment on the Email in the Incident thread is recorded as: "Added to incident, but not sent"  

I can't spot on the API where I can force the Attachment to be sent and not just attached to the incident - can anyone help?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!