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Follow up email for form submission

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edited Jun 8, 2022 8:55AM in Agent Desktop 7 comments

Content

Can there be follow up emails created for customers who :

- did not read the email at all

- have read the email but did not view the form the email came with at all,

- have read the email but did not complete the form the email came with

- submitted the form as well?

Version

Service Cloud

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