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Need to Restrict File Attachments in Agent Console

Accepted answer
edited Jul 16, 2018 9:14PM in Agent Desktop 5 comments


Hi Everyone, 

Is there an option to restrict file Attachment type of certain type for  Agents using Agent Desktop and Agent BUI. Only following file attachments are allowed to be uploaded. 

Do we have any configuration setting for this task?

  • doc 
  • jpg
  • mht
  • mov
  • mp4
  • mpg
  • msg
  • odt
  • pdf
  • png
  • rtf
  • docx
  • jpeg
  • xlsx
  • xls
  • txt
  • png
  • gif
  • bmp
  • svg
  • tif
  • tiff
  • ppt
  • pptx
  • csv


Thank You In Advance

Lage Antony



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