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Auto Save Incident

Accepted answer
edited Jun 20, 2018 6:10PM in Integrations and APIs 5 comments


I am looking for a best practice in automatically saving an incident.  When an agent gets a call we automatically create an incident, if the customer's phone number is recorded in the Service Cloud we automatically assign the contact, otherwise it is left blank.  We are having an issue with agents clicking on the "X" button to close the incident which does not save the incident.  Which API is best suited for automatically saving the incident and if there is no contact associated with the incident, prompting the agent to select a contact and then saving the incident.


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