What's new in Customer Journeys?

Connect and learn more! ×
Agent Survey Reporting — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Agent Survey Reporting

Accepted answer
edited Jun 8, 2022 8:55AM in Agent Desktop 4 comments




I am trying to report on all Surveys that were sent for a specific agent no matter whether they were responded to.

The reason for this is that we have 2 agents who are not receiving any QA survey results. When I looked through a few of their email incidents  manually I could see that the QA survey function seems to be firing. I would like to confirm whether it is firing on all of their emails.

The 2 agents are using the same profile, group, workspace as the other 25 for which it works fine.

Any pointers please?

Many Thanks

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!