Agent Survey Reporting
I am trying to report on all Surveys that were sent for a specific agent no matter whether they were responded to.
The reason for this is that we have 2 agents who are not receiving any QA survey results. When I looked through a few of their email incidents manually I could see that the QA survey function seems to be firing. I would like to confirm whether it is firing on all of their emails.
The 2 agents are using the same profile, group, workspace as the other 25 for which it works fine.
Any pointers please?