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Agent Survey Reporting

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edited Jun 8, 2022 8:55AM in Agent Desktop 4 comments

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Hi,

 

I am trying to report on all Surveys that were sent for a specific agent no matter whether they were responded to.

The reason for this is that we have 2 agents who are not receiving any QA survey results. When I looked through a few of their email incidents  manually I could see that the QA survey function seems to be firing. I would like to confirm whether it is firing on all of their emails.

The 2 agents are using the same profile, group, workspace as the other 25 for which it works fine.

Any pointers please?

Many Thanks

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