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Survey Link Activity - How do you add a date filter?

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edited Jun 8, 2022 8:55AM in Agent Desktop 5 comments

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Hi

I am currently trying to look at the volume of surveys that are delivered to customers and what % a clicked into, started, completed to calculate a 'Survey response rate' over a specific date range

I've come across a default report Survey Link Activity and I am now in editing mode, however every time I add a date filter of any sort, it returns zero results. 

Does anyone have any suggestions or a way I can apply a date filter for the date the survey was mailed to the customer? 

Thanks

 

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Service Cloud

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