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Which mailbox for Message Template

Accepted answer
edited Jul 19, 2018 10:54AM in Agent Desktop 3 comments


Hi All,

Anybody help me for the below question what i have and tell your thoughts.

1. All Message templates like Administrator Notifications, Administrator Emails and Contact Emails are send from Agent desktop by Service or Oracle managed service mailbox Outgoing Email.

2. All mailings and Surveys are send by Outreach Mailboxes.

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