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Proof message not received in company email address

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edited Jun 8, 2022 8:55AM in Agent Desktop 2 comments

Content

I created a new mailing (not launched yet). When sending a proof message to my company domain, no message gets received. When I send one to my gmail, yahoo and outlook.com account, I would receive it. If it does not pass the proof message, it will not work on the launch.

What could be the cause and solution to this issue?

Version

Service Cloud

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