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Set a value on Disposition field from SOAP call

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edited Jul 6, 2018 8:55AM in Integrations and APIs 7 comments

Content

Hello,

I try to do a SOAP call to close incidents and put some values to the incident. But I have an issue on disposition field, I tried to set a value but it doesn't work,

I first do a query to select an incident and after I use a batch to change the values of the status of the incident and the disposition. For the first field it's working as expected.

I put in code block, what I tried to do and in attachment the entire code.

Thanks you for your help.

Version

Connect V1_3

Code Snippet

             <n1:GenericFields name="Disposition" dataType="NAMED_ID_HIERARCHY">
                  <n1:DataValue>
                     <n1:NamedIDHierarchyValue>
                        <n2:ID id="99"/>
                    

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