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Need a way to customize chat hours for days before holiday

Received Response
edited Dec 30, 2016 5:22PM in System Admin and Configuration 4 comments


Our contact center has standard hours of operation most days (7am to 7pm CST), plus certain days we have configured as holidays. The problem is, the day before a holiday we usually shut down the contact center an hour or two earlier. We need a way to give those days different hours of operation for customers wanting to chat. How could this be accomplished? Through some piece of configuration? Or through the engagement engine using some kind of rule to determine if it is one of those "days before the holiday"?  


May 2016

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