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Getting the values for a Menu Custom Field

Accepted answer
edited Jul 16, 2018 7:40PM in Integrations and APIs 2 comments


I have a menu-type custom field in an incident and given the name of the field and an ID I need to get the string menu value (via a desktop add-in).

For example:
Name: CustomMenu
Menu Items:
Default (ID: 40)
Alternate (ID: 41)
Given the name, CustomMenu, and an ID of 41, I want to retrieve the name "Alternate".

I am able to retrieve a partial version of the custom field. I use _globalContext.GetOptlist((int)RightNow.AddIns.Common.OptListID.CustomFields) to retrieve a list of the custom fields, find the one with the correct name (say CustomMenu), and then I can check if my given ID (say

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