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Embed Survey Questions/URL

Received Response
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edited Jun 8, 2022 8:56AM in Agent Desktop 5 comments

Content

Hi everyone,

I'm trying to increase the survey response rate. I have already shortened the survey questions to the least amount possible and enabled the survey reminders. Also, below are a couple of options I'm exploring which may help increase the response rate.

  1. How can I embed the survey URL within an incident?
  2. How can I embed survey question(s) into the survey email?

I'm currently in Aug17 release. Thank you in advance!

Regards,
Marv

Version

Aug 17
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