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Set phone number for Contact using SOAP web service

edited Jul 20, 2018 7:04AM in Integrations and APIs


Hi there,

We are upgrading the RightNow environment and it comes with a updated SOAP web service. It is breaking one of our Java application which is used to create/update Contact in RN. The error I'm getting is:

RN Integration RequestErrorFault: Cannot update non-existing object - action does not refer to an existing list entry While processing Contact->Phones(rno_v1_4::PhoneList)->PhoneList(rno_v1_4::Phone[])->action(rnb_v1_4::ActionEnum)

The code I'm using to set the phone is:

//build a PhoneList and set it to the Contact
PhoneList phoneList = new PhoneList();
Phone[] phoneArray = new Phone[1];

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