Rule to check source e-mail
Our business as two e-mails that forward to a single Oracle service mailbox. For example [email protected] and [email protected] both forward to [email protected] which is the oracle service mailbox. Is there a way to create a rule that checks which e-mail address was used to contact the service mailbox? So going back to the example, a rule that checks whether the customer e-mailed help1 or help2. That way we can create a rule that says if customer sent inquiry via help1, do this. If customer sent inquiry via help2, do that.