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Incidents created through feedback- want to know which incident is created for which rating

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edited Jun 8, 2022 8:56AM in Agent Desktop 4 comments

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Hi experts,

I have 5 star rating implemented for answer feedback. Threshold is 3. 

Can we have any such report that can show the count of incidents for 1 star, 2 star and 3 star individually. Also, in the drill down, those incidents should appear.

Any help is appreciated,

Many thanks,

Dev

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