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Feedback report

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edited Jun 8, 2022 8:56AM in Agent Desktop 10 comments

Content

Hi all!

I need to create a report to see feedback from all knowledge base answers.
When "No" is clicked, the RN automatically creates an incident.
When the "Yes" is clicked, what happens? How can I see this feedback?

How to create a report showing both evaluations?

I checked here some posts in the community, however, none of them helped me.

Attached is a print of the feedback I need.

Version

Service Cloud

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