You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Feedback report

Accepted answer
edited Jun 8, 2022 8:56AM in Agent Desktop 10 comments


Hi all!

I need to create a report to see feedback from all knowledge base answers.
When "No" is clicked, the RN automatically creates an incident.
When the "Yes" is clicked, what happens? How can I see this feedback?

How to create a report showing both evaluations?

I checked here some posts in the community, however, none of them helped me.

Attached is a print of the feedback I need.


Service Cloud

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!