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Error Message HRESULT: 0x80020101

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edited Jul 31, 2018 3:03PM in Agent Desktop 2 comments

Content

Agents are receiving error message HRESULT 0x8002010 when opening an incident.

It loads the incident in which locks the console unable to for use.

The agent has to restart  the console to be able to use again;

This is done at random and not tied to a specific incident.

HRESULT: 0x80020101

Version

Oracle Service Cloud 18B

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