Update incident.last_survey_score from a chat survey — Cloud Customer Connect
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Update incident.last_survey_score from a chat survey

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edited Jun 8, 2022 8:56AM in Agent Desktop 1 comment

Content

When submitting a transactional survey after a chat session, the chat's incident.last_survey_score does not update in real-time and the next day (via agedatabase). Is it possible to populate the incident.last_survey_score at all from a chat survey?

Thanks in advance!

Version

August 2017

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