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What is the difference between Agent Desktop and Agent browser

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edited Jul 31, 2018 6:45PM in Agent Desktop 4 comments

Content

Hi all,

I am new to OSvC RightNow, could someone explain to me what is the difference between Agent Desktop/Console and the Agent browser?  Our upgrade site to the 18B is coming up next month and I am trying to figure out what is new in the Agent Desktop/Console, which is what our customer is currently using.  I see changes to the Agent Browser, so I am not sure if they are the same. 

Thank you,

Laura

 

 

 

 

Version

Agent Desktop

Code Snippet

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