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Can we call CPM Event Handler from Incident Workspace Rule ?

Accepted answer
edited Aug 1, 2018 5:01PM in Integrations and APIs 4 comments



We have requirement where we need to execute PHP script to integrate with third party system in incident workspace. Here is the use case

1. Agent open Incident Work space

2. Click on button to check availability (product inventory) from third party system. 

3. Result will be display or pop up message will appear if product is available in stock.


We don't want to use Add-In because workspace already have lot of other Add-Ins which are effecting product performance. 

Anyone has an idea how to call CPM event handler when we click button from Incident workspace. Is it something we can set from Workspace rule ?

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