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Queue Security

Accepted answer
edited Aug 1, 2018 6:28PM in Agent Desktop 3 comments


What is the best way for me to lock down queues?

We have a queue set up for each department.  IE: Dept 1, Dept 2, etc

I would like to have a profile for someone who can only see the incidents in the Dept 1 queue.   Any suggestions on how to accomplish this?




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