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Issues with Decision Trees in Questionnaire page

Accepted answer
edited Jun 8, 2022 8:56AM in Agent Desktop 5 comments


Hi everyone,

We provide support in multiple different languages, and we are also sending transactional surveys to match these languages.

Currently, our surveys are completely separated by language. We are now looking into using more dynamic content inside a single survey for the sake of easier maintenance as well as being able to use fewer business rules to trigger the surveys.

Now to the issue: When the customer opens the questionnaire, the questions that they see should be determined by their preferred language (this is a custom field that we have inside the contacts table).

I'm trying to start off the questionnaire with a decision tree that checks this field. However, I am running into an error message when trying to save the survey: 

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