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Adding a message to incident threads using the REST API (v1.3)

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edited Aug 3, 2018 8:08AM in Integrations and APIs 2 comments

Content

I am talking to RightNow using REST. I have an incident, and I need to add a new message to the incident.

While I have searched for answers I have not found anything.

I have tried to post to {rightnow-base-url}/services/rest/connect/v1.3/incidents/{incident-id}/threads, put to the same, and a put {rightnow-base-url}/services/rest/connect/v1.3/incidents/{incident-id} but it didn't work.

Does anyone have any tips? Or even better a link to some docs that describe it?

Version

Using version 1.3 of the REST API of RightNow/Service Cloud
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