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Creating an Incident via SOAP web services

Accepted answer
edited Aug 9, 2018 3:37PM in Integrations and APIs 6 comments


Hi All

We are needing to create incidents via a SOAP request via web services and are struggling to populate incident object fields and incident custom fields.  I am pretty sure some where on here I have seen examples (i have scoured the documentation but to no prevail) of this but cant seem to find it anywhere. 

Below is what we are sending but this fails, if we take off  AssignedTo, Queue and Status it works.

So what we are after is a full breakdown of the <RNOnjects xsi: type="v11:Incident"> and also how we populate custom fields.

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