How can a non-primary contact of an incident view/update the incident?
Primary Contacts for an incident can view and update their own incidents within their Customer Portal account.
Additional Contacts, so long as they have the same Organisation as the Primary Contact, can also be allowed to view and update these incidents through Customer Portal accounts.
As a local authority we have different requirements for what people can do within their customer accounts. As we are dealing with citizens there won't be an Organisation link between people on the same incident but we need to be able to link multiple Contacts to the same incident to prevent us from logging multiple instances of the same incident. This also allows us to be able to keep all Contacts updated on the progress of that one incident.