How to support different character encoding in one message template for outgoing emails
I have a customer who is using two different languages in one message template. Even though the languages use different character encoding, according to answer https://cx.rightnow.com/app/answers/detail/a_id/2668/kw/2668 , i have configured the template to support only one, UTF-8, which is the most universal encoding The problem is that when i sent the email, Outlook changed the encoding and message wasn't displayed correctly for one of the two languages. Does anyone have any idea to solve this problem?
Thank you in advance,