You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to support different character encoding in one message template for outgoing emails

Question
8
Views
0
Comments
edited Aug 6, 2018 2:06PM in Agent Desktop

Content

Hello all,

I have a customer who is using two different languages in one message template. Even though the languages use different character encoding, according to answer https://cx.rightnow.com/app/answers/detail/a_id/2668/kw/2668 , i have configured the template to support only one, UTF-8, which is the most universal encoding The problem is that when i sent the email, Outlook changed the encoding and message wasn't displayed correctly for one of the two languages. Does anyone have any idea to solve this problem?

Thank you in advance,
Anastasia

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!