You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Prevent Ticket Creation from replies on Old Incidents

Received Response
11
Views
3
Comments
edited Aug 10, 2018 9:06PM in Agent Desktop 3 comments

Content

Are there any configuration settings that can prevent the creation a new ticket when a customer replies to an old incident.

Specifically, I would like this to apply only to tickets with a certain status.

 

Thanks!

Version

Service Cloud 17D

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!