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Task Escalation Rule

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edited Aug 13, 2018 12:27PM in Agent Desktop 3 comments

Content

Guys,

This is completely strange, I have created task escalation rules and it's working fine as I expected.  When I trigger "Send escalation notification" to notify agentConditions are working as per rule set. 

But...................

When I triggered "Email Task Information" to send a Task information through "Distribution list"  none of the contacts are able to receiving any task information.

In both the case:- Business rules are getting triggered. Please refer the screen shot for your reference.

 

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