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Is there a way to Customize Search Knowledgebase Pop-up?

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edited Aug 14, 2018 12:38PM in Agent Desktop 2 comments

Content

Hi Experts,

I have been wondering, Is there a way for us to customize the "Search Knowledgebase" pop-up (Please see attached photo). Also is there a way to add fields for the filters?

Thanks,

Jep

Version

Oracle Service Cloud 17D

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