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"Finish Account Creation" Contact Email not firing after contact is created

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edited Aug 14, 2018 1:41PM in Agent Desktop 4 comments

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Hi,

   We have a requirement to fire an email to the newly created contact to finish setting up the password (Self-help). I believe the out of the box "Finish Account Creation" email template will be a perfect fit for this. 

But, it is not firing the email. 

There was an issue where there was no Service Mailbox. Now, it is fixed. I verified this using "Reset My Password" from console & portal. 

But, "Finish Account Creation" is still not firing. I also tried to "Save" & "Deploy All" in the Message Templates. Still hasn't worked.. 

 

Can you please help me with this?

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