You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to garantee a survey is beying sent after chat

Received Response
11
Views
2
Comments
edited Jun 8, 2022 8:56AM in Agent Desktop 2 comments

Content

We have a Website Link Survey that is attached to a rule to show it after the chat sessions. However we are getting very low completion results on the report Summary of Website Link Surveys (ID: 7006) compared to the total number of chat transactions on a given month. The number of the chat sessions with a survey completed on the Chat Audit Report (ID: 3047) is also very low.

Having said that, is there a way to ensure that the survey are being sent for every customer after the chat sessions?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!