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How to garantee a survey is beying sent after chat

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edited Jun 8, 2022 8:56AM in Agent Desktop 2 comments

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We have a Website Link Survey that is attached to a rule to show it after the chat sessions. However we are getting very low completion results on the report Summary of Website Link Surveys (ID: 7006) compared to the total number of chat transactions on a given month. The number of the chat sessions with a survey completed on the Chat Audit Report (ID: 3047) is also very low.

Having said that, is there a way to ensure that the survey are being sent for every customer after the chat sessions?

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