You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Detect browser from Ask a Question page and populate a field on incident

Accepted answer
edited Jun 7, 2022 1:04PM in General Technical Discussions 2 comments


We would like to capture the browser (Firefox, IE6, IE7, IE8, Chrome, etc.) with the incident when the source is Ask a Question.  This will actually help us troubleshoot an end-user's incident.

We know we can have a custom field on the Ask page and a user can select from a dropdown.  However, we would like to populate this field automatically without end-user action.  Has anyone done this before?  This seems that this would be a somewhat common request.

Thanks, Blake

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!