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Incident.Org_ID not available in Incident Rules

Received Response
edited May 14, 2015 6:30PM in General Technical Discussions 5 comments


I want to create a rule that looks at the Incident.Org_ID and if that field is not populated, then I want to be able to pull the Org_ID from the Contact record and populated it on the Incident. 

I have already made the Org ID required for new incidents created via the Agent Desktop, but we also have Incidents created through the Portal and the API, and I am trying to not have to do custom dev work to add in this requirement. 

If this needs to be a Custom Process, does anyone have code they can share that would do this? 

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